Return Policy
S&M Luxury Products does not offer complimentary return shipping on all orders. No return of products after delivery and confirmation.
Product Colours
We have made every effort possible to ensure the colours are displayed as accurately as possible. S&M Luxury Products cannot guarantee that your computer’s monitor will accurately display the true color. If you have any questions about the colour of an item please contact —————- prior to placing your order.
Return Process
Return Process: Please visit primary address as listed above or contact us on (email address).
(Final Sale
Products not eligible to be returned will be noted in the Product Details. No returns or exchanges will be accepted on the following items and sales of the following items are considered Final Sale:Fine Jewelry).
((sidenotes: should be made optional) If you would like to return a product not listed above, sign in to your S&M account, and locate the item/order under “ORDER HISTORY”. Click “REQUEST RETURN” next to the product(s) you wish to return, and a pop-up page will appear with the prepaid shipping label, instructions, and international commercial invoices (where applicable). You will also receive a “Return Requested” email confirmation with a copy of the label, instructions, and international commercial invoices (where applicable) attached)).
You may use one (1) return label to return multiple products from different orders in one package. Simply affix one of the return labels to the outside of the box. International orders must include any and all commercial invoices of the products being returned to prevent any delays with clearing international customs.
No free return shipping on items within and outside the country to where they were originally shipped. We prefer our products are returned to S&M Luxury using the provided labels from UPS or our same-day Lagos service to ensure the products are protected and insured. However you may return goods at your sole risk and expense using any safe and secured means. We do request that you contact us at (www.)(website) regarding such returns. Please note that S&M Luxury may not accept liability for any good returned to us outside our own return labels. Returns may be sent to the address below:
Plot 5, Kudirat Abiola Way, Oregun, Ikeja, Lagos, Nigeria.
Contests and Promotions
On occasions, S&M Luxury Products issues promotional codes, site credits, and similar “gift certificates” which will provide a credit towards a purchase on the Website when redeemed at checkout. These codes are non-transferrable, and are to be used only by the intended recipient. In particular, S&M Luxury Products reserves the right to cancel a promotion and or to reject redemption of a promotional code when the total value of the promotional code exceeds a certain value, generally the price of the item for which the promotional code is used.
Promotions are only eligible for full-priced products and are limited to one per transaction. Minimum spends may be required and will be communicated on any correspondence. Where a promotion has been communicated via email, the promotional code is non-transferable and the email address provided during checkout must be the same as the email address to which the promotion was sent. S&M Luxury Products shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a promotion or any failure or inability of a customer to use a promotional code for any reason. Promotional codes do not cover the costs of any shipping, duties, and/or regional taxes where applicable. These are to be paid by you. Promotions may be applied to new Exclusive orders, but will only be deducted from the balance due. The 50% deposit must be paid at the time the order is placed, in order to submit to the brand.
All promotions have an expiration date which will be indicated in your account or in any communication to the customer. Once a promotion has expired the amount may not be refunded. If the promotion is still active, it will be refunded back to the customer’s account to be used towards a future order. Any and all S&M Luxury Products contest rules and regulations will be communicated directly to the customer.
Miscellaneous
These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof. These terms and conditions may not be altered, supplemented, or amended by the use of any other documents. The laws of the State of Lagos, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this Website and the purchase of Products. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the State and Federal high court located in Lagos with respect to such matters.